Processing time
We process and ship orders within 4 business days (Monday–Friday, excluding public holidays).
Once your order has shipped, you’ll receive a shipping confirmation (and tracking, if available).
Delivery time
Delivery time starts after your order has been shipped.
Estimated courier delivery time: 6–12 business days after shipping (depending on destination, courier, peak periods, and customs for international orders).
Shipping options
Standard : our default shipping method. Includes tracking.
Shipping costs
Final prices are calculated at checkout. Standard shipping rates:
Netherlands (NL)
€8.95 or free on orders over €100
EU Zone 1 (BE, LU, DE)
€11.50 or free on orders over €160
EU Zone 2 (GB, FR, IT)
€16.50 or free on orders over €210
EU Zone 3 (all other EU countries)
€26.50 or free on orders over €260
Worldwide
€35 or free on orders over €360
Import duties & customs
Import duties, taxes, and customs fees are not included in the shipping price and may be charged by the courier or local customs authority. These costs are the customer’s responsibility once the parcel is shipped.
Address responsibility
Please make sure your shipping address is correct. We can’t guarantee changes after your order has been processed, and we’re not responsible for delays or losses caused by incorrect or incomplete address details
If your shipping confirmation or tracking email hasn’t arrived after the processing window, please check your spam/junk folder first. If you still can’t find it, contact us at contact@beevcollective.com.
Return window
You can request a return within 14 days of the delivery date.
How to return
To start a return, email contact@beevcollective.com. After approval, you’ll receive return instructions.
Conditions
Items must be unused, and returned in original packaging.
The customer is responsible for return shipping costs and the risk of return transport until it arrives back to us.
Shipping costs are not refundable.
Product and/or delivery mistakes must be reported within 3 days of delivery.
Refunds
Approved returns are refunded to the original payment method, unless otherwise agreed.
Sale/discounted items: refunded as store credit by default. If you prefer a refund to the original payment method, email us — we’ll be flexible where possible and in line with applicable consumer law.
Exchanges
If you need a different size or item, place a new order. Once we receive and approve your return, we’ll refund the returned item(s) according to the policy above.
